Get Support

Retailers, are you not finding the answers to your questions? Reach out and a SEMTAC team member will answer you within two business days. For quicker service, please complete the below intake survey with your retailer information to help us better answer your questions. If you prefer, you may email or call us to schedule one-on-one technical assistance with a SNAP Online expert. All services are free.
SNAPOnline@nationalgrocers.org
1-833-SEMTAC1 (736-8221)

Virtual Office Hours occur every Monday, 2pm - 3pm Eastern. Drop in with your questions anytime during the hour.

Office hours will be canceled 2/10 and 2/17 (President's Day). They will resume 2/24.

We are also able to offer live translated technical assistance in Spanish. Please email SNAPOnline@nationalgrocers.org to arrange a meeting.
También podemos ofrecer asistencia técnica traducida al español en tiempo real. Envíe un correo electrónico a SNAPOnline@nationalgrocers.org para concertar una reunión. Todos los servicios son gratuitos.
Disclaimer: This Technical Assistance Center assists food retailers interested in the SNAP Online Purchasing Program. If you are not a food retailer and need assistance with SNAP, please visit the USDA FNS website for more information.